Frequently asked questions

Choose your service, the number of cleaners and hours, pick a date at least 24 hours ahead, and pay securely by card. Cleaners apply and you choose who comes.

Yes. Continue as a guest and we create an account from your email and send you a link to set your password.

Yes. Contact us as early as possible and we will move your booking.

You can cancel with a full refund until a cleaner is assigned. After that, please contact us.

House, apartment, office, deep, end of tenancy, Airbnb, post construction and carpet cleaning, plus commercial contracts.

No. Cleaners bring standard supplies. If you prefer your own products, mention it in the notes.

Yes. Every job booked through Magica Maids is covered by our insurance.

By card through Stripe, a secure payment page. We never see or store your card details.

Press "Report a problem" within 24 hours of the clean and our team will make it right.