Bookings can be made on a weekly, fortnightly or one-off basis. There is no further commitment for any User beyond their initial booking. If you request the services of a Service Provider, we will notify you by text message and/or email when a Service Provider has accepted your request and confirmed the booking. If you decide to cancel a booking (whether for a one-off visit or on a recurring basis), you may do so via the Site or the App, subject in each case to the following conditions:

(i) if a Service Provider has not yet confirmed the booking, you may cancel it without charge;

(ii) if a Service Provider has confirmed the booking but has not yet carried out the services requested, you may cancel it without charge up to 48 hours before the scheduled start time of the visit (and, if we have already taken payment of a job for such visit, we will offer you a full refund in respect of the relevant amount if you do not wish to rearrange the visit); and

(iii) if you cancel less than 48 hours before the scheduled start time of the visit, we reserve the right to charge a cancellation fee as follows.

• if cancellation takes place between 24 and 48 hours before the scheduled start time of the Service Provider’s visit, the cancellation fee will be 25% of the total amount you have paid for the visit ahead (including the Service Provider charges and magica maids service fees);
• if cancellation takes place between 12 and 24 hours before the scheduled start time of the Service Provider’s visit, the cancellation fee will be 50% of the total amount you have paid for the visit ahead (including the Service Provider charges and magica maids service fees); and
• if cancellation takes place less than 12 hours before the scheduled start time of the Service Provider’s visit, the cancellation fee will be 100% of the total amount you have paid for the visit ahead (including the Service Provider charges and magica maids service fees).
• when booking through our Premium Agency , if cancellation takes place 24 hours before the scheduled start time of the service providers visit, the cancellation fee will be of 100% of the total amount you have paid for the visit ahead.

Cancellations you make or attempt to make directly with the relevant Service Provider are not permitted and will not be accepted or valid. If a booking is cancelled by the Service Provider or if the Service Provider fails to attend the agreed location to provide the services requested, you must notify us within 72 hours following the scheduled start time of the visit and, if still required, make another request for the relevant services to be provided by the Service Provider (or another Service Provider) at another mutually agreeable time. If we have already taken payment of service for such visit and within 72 hours following the scheduled start time of the original visit, we will offer you a full refund in respect of the relevant amount if you do not wish to rearrange the visit.